Shipping Policy

Handling and Processing 

All US/Domestic orders are shipped via buyers choice of USPS (Ground, Priority or Priority Mail Express) or UPS® Ground.  I strive to fulfill and ship any non-custom made to order pieces, 3-5 business days (M-F) after order confirmation and payment is received.

International

All International orders have the option of being shipped via DHL, USPS or UPS Worldwide. Please be advised that all international customers are responsible for their own customs fee, taxes, VAT and dues etc within their country. I mark all customs forms with the proper declared value of each piece.

If you refuse to accept the those fees and the package is determined unclaimed, denied, and/or refused, Creative Dexterity will not provide any refunds or reship the order. Instead, the order will be marked as received. When packages are unclaimed, denied and/or refused, Customs will destroy the package, which is a sad.

Mindful Shipping Factors

During peak season, such as holidays, please allow up to 1-2 weeks shipment fulfillment.

For any custom, made-to-order pieces please allow 2-4 weeks for creation prior to shipment. 

All shipping rates are calculated at checkout charges and includes a pinch mark up to cover insurance of your piece incase of loss or damages. However note that once the package is dropped off it is “out of my hands”.  Creative Dexterity is NOT responsible for packages that do not arrive at the correct address and/or get lost in the mail. If you are ordering an item as a gift it is recommended using a signature request option.  Since Creative Dexterity does insure each package we will work with you and file an insurance claim for lost or damaged packages.